During the current financial year, the agency has also been increasing its footprint countrywide.
“Our national footprint was expanded with 83 hospital service centres in place and a claims officer present in every province.”
Four new customer service centres have also been opened in the Free State (Bloemfontein), North West (Mahikeng), Limpopo (Polokwane) and Northern Cape (Kimberley).
Empowering women Recently, the agency’s staff complement increased by 22 per cent. Currently, the fund employs over 2 000 employees and most of the new appointments were internal appointments Increased footprint.
The agency has also increased the number of women on its payroll. “For the past 18 months, the RAF has implemented various initiatives to advance talented women in the organisation.
Currently, females occupy over 58 per cent of the total staff complement.” RAF on the road As part of taking its services to the people, the agency recently embarked on a national roadshow called RAF on the Road.
As part of the roadshow, the agency interacted with
the public in four provinces concurrently, processing R152 million worth of claims Increased footprint.
“Over 5 800 claimants heeded the call to come directly to the fund and save on expensive contingency fees.
“On the day they were able to register new claims, make enquiries and settle their claims, while those who were ripped-off by unscrupulous attorneys reported the fraudulent activities,” said Dr Watson.
Various stakeholders supported the RAF during the roadshow, including local and national government, traditional leaders, the taxi industry, as well as the medical and religious fraternity.
With strong leadership, support from the necessary quarters, an increased staff complement, a clear mandate and clean audits, it seems
Dr Watson and his team are more than capable of overcoming whatever speed bumps the RAF comes across on the road ahead.
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